Salvation Army Plays Key Role in Chicago's Emergency Food Coordination Center

April 29, 2020
Jackie Rachev |

Salvation Army Plays Key Role in Chicago's Emergency Food Coordination Center

CHICAGO, ILLINOIS - Mayor Lori E. Lightfoot announced the official launch of the City’s Emergency Food Coordination Center at Malcolm X College in partnership with The Salvation Army and the Greater Chicago Food Depository. This coordination center ensures that all who have tested positive or have been asked to quarantine by healthcare officials have access to food during the COVID-19 Pandemic. The City of Chicago and partner organizations are continuing to offer existing food support programs for vulnerable Chicagoans and this new coordination center leverages and expands these current systems.

“Due to the unprecedented impact the COVID-19 crisis, we have a responsibility as a city to support our residents and families during their urgent time of need,” said Mayor Lightfoot. “This coordination center represents a critical resource not only for our communities, but for our entire city as we navigate this evolving challenge and ensure every Chicagoan remains safe, healthy and secure.”

3-1-1 requests received from residents who are homebound and quarantined due to COVID-19 who need direct food deliveries and do not qualify for existing food support services will be referred to the new Chicago Emergency Food Coordination Center. The center will coordinate with The Salvation Army for emergency meal box deliveries, typically within 48 hours. Vulnerable residents who qualify for existing food support will continue to have access to youth meals, Meals on Wheels for older adults, and the Food Depository’s network of partners and support services. As a reminder, contact 3-1-1 by downloading the CHI311 free mobile app, going online at or by calling 3-1-1.

“We’re honored to be called upon by Mayor Lightfoot to be a part of this solution,” said Commissioner Barry Swanson, Salvation Army Metropolitan Divisional Commander. “This program really goes to the heart of The Salvation Army’s mission to make sure that people who need food, get that food. This is a dangerous situation, but it allows us to minister to people in a very specific and tangible manner.”

The emergency meal boxes from the Salvation Army for homebound and quarantined residents due to COVID-19 include a seven-day supply of food with three meals per day. Residents who need assistance the following week need to submit a new request to 3-1-1 at that point. If the need for food is immediate, the coordination center will work to provide the resident with assistance through the support of City volunteers and the Food Depository.

“Our neighbors need our help and they will continue to need our help for months to come,” said Kate Maehr, the Food Depository’s executive director and CEO. “We’re grateful for Mayor Lightfoot’s leadership in this crisis. Together, we can help make sure that no one goes hungry in these difficult times.”

The coordination center soft-launched March 30 for dispatch, food facilitation, and resident support. Over the past few weeks, the team has worked to ensure that the food plan initiated through the coordination center leverages and expands current systems in place for vulnerable residents. In that time, 3-1-1 has received approximately 15,000 food service requests. The Emergency Food Coordination Center has been made possible thanks to a unique collaboration led by Chicago Public Library. Library employees, City Colleges work study students and staff, and employees from the Department of Cultural Affairs and Special Events operate the coordination center daily (Sunday through Saturday) from 9 a.m. to 6 p.m. 

“It’s really been amazing to see staff from city departments, government agencies and non-profits come together, working toward a shared mission,” said Chicago Public Library Commissioner Andrea Telli. 

About The Salvation Army
The Salvation Army annually helps more than 30 million Americans overcome poverty, addiction, and economic hardships through a range of social services. By providing food for the hungry, emergency relief for disaster survivors, rehabilitation for those suffering from drug and alcohol abuse, and clothing and shelter for people in need, The Salvation Army is doing the most good at 7,600 centers of operation around the country. In the first-ever listing of “America’s Favorite Charities” by The Chronicle of Philanthropy, The Salvation Army ranked as the country’s largest privately funded, direct-service nonprofit. For more information, visit Follow us on Twitter @SalvationArmyUS and #DoingTheMostGood.

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The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
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